1. Eligibility

You must be at least 18 years old or have verified parental/legal guardian consent to use our services. Certain features, such as appointment booking or medical history access, require identity verification.

2. Accuracy of Information

You agree to provide accurate, current, and complete personal and health information. False or misleading data may result in restriction or termination of your account.

3. Availability of Services

While we maintain 99.9% uptime for the portal, there may be temporary outages due to scheduled maintenance, security patches, or unforeseen issues. We will provide prior notice wherever possible.

4. Acceptable Use Policy

• No impersonation of other individuals or unauthorized account usage
• No data scraping, automated bots, or harmful scripts
• No abuse of appointment booking services for spam or trolling purposes
• Violation may result in account suspension or legal escalation

5. Intellectual Property

All website content (text, design, images, logos, software) is the property of Gardenview Medical Centre unless otherwise stated. You may not copy, distribute, or modify any part without prior written permission.

6. Privacy & Data Protection

Usage of this website is also governed by our Privacy Policy. By accessing our services, you acknowledge your rights under POPIA and HIPAA and consent to our data handling procedures.

7. Medical Disclaimer

Information provided on this website is for general informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions regarding a medical condition.

8. Emergency Services Notice

This website and patient portal are not designed for medical emergencies. If you are experiencing a medical emergency, please dial emergency services at 10177 or visit your nearest emergency room immediately.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Gardenview Medical Centre shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the services.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Gardenview Medical Centre. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

11. User-Generated Content

If provided with the ability to post content (such as in feedback forms or review sections), you agree not to post content that is illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties. Gardenview Medical Centre reserves the right to remove or edit such content at our discretion.

12. Dispute Resolution

Any disputes arising from or relating to these Terms shall be governed by the laws of South Africa without regard to conflict of law principles. You agree to first attempt to resolve disputes informally before pursuing any formal legal action. Any formal legal proceedings shall be brought exclusively in the courts of Johannesburg, South Africa.

13. Termination Rights

We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including, without limitation, if you breach these Terms. Upon termination, your right to use the services will cease immediately.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

15. Accessibility Statement

Gardenview Medical Centre is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

16. Cookie Policy

Our website uses cookies to enhance your browsing experience. By using our website, you consent to our use of cookies in accordance with our Cookie Policy.